■ I. Company Overview
When was Zion Communication founded?
Zion Communication was founded in 2015. What is the address of the company headquarters? Are there other locations where the company operates?
The company is based in Hangzhou, China, and has more than two branches in Zhejiang and Jiangsu provinces, providing production and sales services to customers in these provinces. Are its ownership types private, state-owned, or publicly listed companies?
Zion Communication is a private company engaged in the design and production of high-tech communication cables and simple-to-use solutions.
What does Zion Communication do primarily?
The company centers its business model on the manufacture and sale of fiber optic cables, copper cables, data communication systems, and other networking devices.
What is the motto of the company?
- Vision: To be one of the leaders in communication wires and integrated networks of the world.
- Mission: We strive to provide world-class communication devices and services that are creative, durable, and affordable, to help innovate the world of customers.
How many employees does the company have? What is the portion of those who are of technical or R&D departments in total employment?
The company has approximately 500-1,000 employees, with about 20-30% of personnel working in R&D and technical support departments, which focus on innovation and ensuring product quality.
■ II. Products & Services
How many main products does Zion Communication make?
- Cable networks and network hardware Accessories
Which application fields are covered by the products?
- FTTH (Fiber to the Home)
- Wireless stations and communications systems
- Data center and corporate networks
- Industrial process automation and control technologies
- Monitoring and surveillance networks
Does the company provide OEM/ODM services?
Yes, Zion Communication offers OEM/ODM services, including prototype development and packaging design tailored to client needs.
What types of standards do they meet?
Zion Communication products conform to international and the field standards as given below:
- ISO/IEC series – standards
- TIA/EIA standards
- UL, ETL safety certifications
- RoHS environmental compliance
- CPR (Construction Products Regulation)
- CE, FCC (while it is based on the product type)
Does the company provide pre-sales technical support and after-sales service?
Such assistance is certainly there, including pre-sales consulting, product selection, customization, technical support, and guarantee.
■ IIII. Market & Clients
Which countries or parts of the world are the places of business?
- Zion Communication's main market areas are:
- Asia (Chinese market, Southeast Asia, Middle East area)
- Europe
- USA (North America & South America)
- Africa
Which part of the tap connects the band?
- Telecommunication carriers
- License holders of telecommunication infrastructure and system Integration
- Resellers and distributors
- Industries requiring high transmission and sensitivity lines
Is there someone(s) with interesting experiences and collaborations?
Zion Communication has closely worked with key service providers, including China Mobile, Huawei, and ZTE, and has been actively involved in numerous impressive FTTH projects and stage runs.
Is the company in the league of major multinationals with exhibitions and automotive events?
Yes, the company is an active participant in CPTE, CIOE (China International Optoelectronic Expo), as well as regional telecommunications exhibitions, demonstrating new technologies and contributing to international partnership creation.
■ IV. R&D and Technology
Does the company possess a research and development team?
Certainly, the assets of Zion Communication are designed and implemented by domestic R&D specialists for the purpose of developing new cable technologies and ensuring their performance complies with the standards.
What patent rights, technical requirements, or unique innovations does the company still have?
The company has been granted several patents in terms of cable structure and technical processing, and it is now certified further in various technical skills.
Is it customized research and development, or is it conducted in collaboration with other entities?
Yes, the organization has research labs and researchers have also phenomenally partnered with external research and testing organizations to enhance R&D and quality checking.
■ V. Quality & Certifications
What is the company's quality management system?
The company is run by ISO 9001 quality management system that is stable and ensures the stability of production processes and quality of products.
Has the company gotten the ISO 9001, ISO 14001, ISO 45001 for the approval?
So as to enable the company to present the evidence that:
- ISO 9001 (Quality Management)
- ISO 14001 (Environmental Management)
- ISO 45001 (Occupational Health and Safety)
If the company has any certificates of products?
Products from UL, ETL, CPR, CE, FCC and other organizations to identify the type of the product.
What kind of testing system is used and what tests are conducted?
Echoing most telecommunication service providers, the company utilizes high-quality testing equipment and keeps multi-phase inspection programmes to check for fiber/liquid attenuation, mechanical strength, electrical performance, and flame retard.
■ VI. Manufacturing & Supply Chain
How many production lines does the company operate? What is the number of automated lines?
Zion Communication operates fully or semi-automated production lines which include extrusion, stranding, sheathing, and testing phases involved with the production of these high-quality cables designed for a variety of applications.
How much do you produce every month and annually?
The yearly volume is about:
10,000 kilometers of fiber optic cables
(The results depend on developed type of product)
Is it fair to say that the means of accomplishing this task would be shorter in time?
Typically, we process orders within 2 to 6 weeks from receipt until shipment. For orders under 2500 yards, the shipping time is usually less than 2 business days.
How does the organization achieve this aim by implementing material traceability and stability?
The company follows strict audit procedures and tracks all batches of products to secure a consistent raw component quality.
■ VII. Branding & Promotion
Is the company the owner/holder of its own brand or registered trademarks?
Yes, Zion Communication acquired and registered its brand name and trademarks in order to secure their brand identity.
What online channels does the company use?
They frequently send out online newsletters, publish scientific articles, and give talks. The technician will be sent a software installation manual with each shipment for the customer’s reference.
Does the company create technical articles, client stories, and promotional video?
Definitely, the company publishes blogs on various technical subjects, writes product manuals, and creates case studies based on clients' experiences.
■ VIII. Corporate Culture & Social Responsibility
What do you think the core values of the company culture are?
Core values include this: innovation, quality, customer first, integrity, and teamwork.
Any workers' training or performance money incentives programs are provided?
Yes, the organization implements an employee training program and a policy with a goal of performance-based incentives aimed at developing a talented workforce.
If and/or how does the company join the CSR or public service project?
The organization is actively involved in environmental protection, community service, and other charitable activities as an aspect of its social responsibility.
■ IX. Strategy & Future Plans
According to the priorities that are listed, what are the key development areas likely to be?
- Increase R&D investment
- Add to the existing lines of products designed for 5G and intelligent telecommunication, as well as multi-use data cable.
- Concentrate on developing global business in order to strengthen the position of the company in the world market.
Are the managements considering expanding in new markets or product lines?
Yes, the company continuously investigates the possibilities of markets and services classification, such as industrial IoT, smart services, and emerging overseas markets.
Where is the model clear in globalization or localization?
The company adopts a "global + local" strategy to not just sell products, but build its sales and service network worldwide.
■ X. Others
Has the company received any awards or recent media coverage?
The company has been praised by the industry and received awards for their quality and creativity, they have also been featured by practitioners or publications.
Is exchange of information and interaction sufficient? Which languages can the application work with?
Yes, this service offers Chinese and English for perfect communication during the task.
Is the company able to offer individualization for meeting a range of customer demand?
By the way, Zion Communication offers multiple customization choices such as cable construction, printing, and packaging to match individual consumption needs.
Are test samples, technical documentation, or test procedure reports available from the organization?
That is, the customer(s) will obtain the information including samples, instructions, technical information, and the certificate is available for their evaluation and decision-making.
What are the company's payment terms?
For new buyers, the common payment term is 30% upfront remittance, and the rest of the payment is turned by T/T, L/C at sight, or D/P at sight.
For long-term partners, we also accept L/C with 30, 60, or 90-day terms, and O/A (Open Account), as we are a VIP member of China Export Credit Insurance Corporation.
Details may vary depending on the customer and order, so please confirm with your assigned sales manager.
What are the after-sales services available to our customers?
After the goods arrive, if the customer finds that the product quality is completely unacceptable, the following process applies:
- The customer must provide clear photos and send back physical samples
- Our team will review the complaint alongside retained production samples and documentation.
- If the issue is verified and matches the customer's claim, we will initiate compensation negotiation until a satisfactory resolution is reached.
- The issue will be documented internally to prevent recurrence in future orders.
